The Online Shopping Solution Home Features Free Demo FAQ Policies Support Contact Us Login  Search our knowledge base: Index  -  FAQ - Error Messages  Details Frequently Asked Question (FAQ) Document Number: 18 Optimize for Printing E-Mail This Link  Feedback This document ... helps resolve my question or problem. does not apply to my question or problem. is inaccurate for my question or problem. CC-2601: Unable to open/parse client certificate file. What to do: Log into your Cart Administration. Go to "Cart Settings". In step #4, Payment/Gateway Settings, verify that the Gateway Configuration is correct and complete. You may not have successfully uploaded your "PEM Certificate" into the administration area. You may have the cart in "Test Mode". It needs to be in "Normal Mode". Why is Test Mode a problem? Test Mode can be a problem because linkpoint uses two servers and for the cart to work correctly in Test Mode you must be on their staging server. Note: To use Test Mode with Linkpoint you need to call LinkPoint Support @ 1-800-456-5989 EXT 4100 and verify that you are set up on their staging server. Please note that their staging server is a separate server. You can be set up on the live server without being set up on their staging server. An Alternate Test: If you upload "PEM Certificate" in Normal Mode you can test the gateway configuration using these Credit card test numbers. Copyright © 2006-2025 LinkPointCart, All Rights Reserved. - Privacy Policy